Policies at Embrace The Wave

Things You Need to Know

At Embrace The Wave, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Store Policy

ALL ORDERS ARE FINAL SALE.

ORDERS WILL BE SHIPPED WITHIN 10 BUSINESS DAYS OF THE ORDER BEING PLACED. SHIPPING CUT OFF TIME IS 5 PM EST.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS/DUTIES. EMBRACE THE WAVE IS NOT RESPONSIBLE FOR THE PAYMENT OF CUSTOMS/DUTIES ON SHIPPED ITEMS. BY LAW, WE CANNOT CHANGE THE VALUE OF THE ORDER ON COMMERCIAL INVOICES. WE MUST ADHERE TO ALL INTERNATIONAL IMPORT/EXPORT LAWS.

ORDERS THAT GO MISSING DUE TO SUBMITTING AN INCORRECT OR INCOMPLETE ADDRESS ARE NOT THE RESPONSIBILITY OF EMBRACE THE WAVE AND WILL NOT BE REFUNDED.

ORDERS RETURNED TO US DUE TO AN INCORRECT ADDRESS WILL NOT BE REFUNDED SHIPPING COSTS. PLEASE CONFIRM THAT YOUR ADDRESS IS CORRECT BEFORE CHECKOUT.

ALL ORDERS ARE SHIPPED THROUGH USPS. ALL ORDERS WILL RECEIVE A TRACKING NUMBER. ALLOW UP TO 10 BUSINESS DAYS FOR DELIVERY.*